Frequently Asked Questions

How do I register to order online at carltonbates.com?

If you are already a CBC customer with terms,

1. Click the “Need to register?” link on the homepage or visit carltonbates.com/affiliation.
2. Select “My company already has a Carlton-Bates account and I'd like to be added as an authorized purchaser.”
3. Complete the registration form or ask your CBC sales representative to complete this step for you.

If you have completed the online registration form yourself, your salesperson will receive a message indicating that you submitted an application, and they will verify that you have an account with terms. Once your salesperson completes this process, you will receive an email confirming that you are ready to place online orders at carltonbates.com.

If you are new to CBC and would like to establish an account with terms,

1. Click the “Need to register?” link on the homepage or visit carltonbates.com/affiliation.
2. Select “My company does not have a Carlton-Bates account and would like to qualify for terms.”
3. Complete the registration form. You also need to download and complete the credit application.
4. Follow the instructions to submit your credit application to CBC.

After you have registered and submitted your credit application, your application will go through a verification process. Once this process is complete and you are approved, you will be assigned a dedicated CBC sales representative who will send an email notifying you that your account is now active. Then you will be able to place online orders at carltonbates.com.

If you are new to CBC, and would like to order by credit card,

1. You can use the Quick Order feature and just start ordering OR you can go through the registration process notifying CBC you will be using a credit card.
2. Select “I do not have a pricing agreement or need credit terms, and would like to purchase with a credit or debit card now.”
3. Complete the online registration form.

You can instantly buy anything from the online catalog using your credit card. Credit card customers cannot be non-taxable.

* Please note that we do not accept credit cards associated with an international address.

How do I place an order?

There are multiple options for finding and ordering the parts you need at carltonbates.com:

1. Shop from the online catalog. You can easily find specific parts from our vast online catalog using the search engine, or you can browse products by product category or by manufacturer name.
2. Set up a Shopping List.This option is ideal if you will need to reorder parts on a regular basis since you won’t have to spend time searching for your parts each time you need to reorder.
3. Use Quick Order if you want to use part numbers to easily place your order.
4. Order from a submitted quote completed by your CBC sales representative. This option is only available for customers with terms. You will be notified by your salesperson if there are any questions or issues regarding your order and have the option of using your own shipping account number.

The site will calculate total price including taxes. You will receive an email notification when your order is shipped. CBC’s default shipping provider is UPS. Customers ordering with a credit card must ship UPS. Customers with terms may use either UPS or their preferred shipping provider. You can retrieve tracking number(s) at that time by logging into your account.

How do I reset my password?

Click on the link that says “I forgot my password” from the “Log in” feature. You will receive an email with a link to reset your password.

Can I get an invoice for my order?

You can log in to print invoices and view your online order history.

What if I receive damaged merchandise?

Customers with terms should contact their CBC sales representative who can assist with damaged products. Credit card customers may call CBC at (866) 600-6040 or use the Live Chat feature for assistance.

Can I receive a blind shipment?

Yes. Blind shipments must be requested in the customer or “shipping instructions” notes.

Can I have my order shipped internationally?

No. Our ecommerce site is not set up for international orders we also do not accept credit cards associated with an international address.